Does 50,000 people (teenagers) filling out a surveys for money justify AT&T deserving the worst customer service rating from Consumer Reports? I am not trying to defend AT&T but I would argue that Consumer Reports survey methodology is flawed. Service and coverage is a local issue and no one should trust surveys which represent .02% of the entire U.S. wireless market. They need to provide more transparency about who is filling out the survey based on this quote: "AT&T ranked the lowest in overall consumer satisfaction in 19 of the 26 surveyed cities (which), ranging from New York and San Francisco to (as FierceWireless points out) Atlanta, Cleveland, and Houston. Verizon, meanwhile, ranked first in all 26 cities in the Consumer Reports survey. Ouch."
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2 comments:
Fantastic comments! Fair and balanced....
I can tell you that customer service for AT&T wireless is horrible. I spent 2 weeks trying to get service turned on. When they finally got me my new phone I was transfered 9 times before telling a customer service rep (if you would call them that) that if she could not activate my phone then I was not going to use At&T. After 35 minutes they completed a 2 minute task. Forget about the 2 weeks of nonsense I went through to get my phone.
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