Are You Receiving Customer Service or Customer Circus?

I often think wireless companies have created a new category of customer service and I am going to call it "customer circus". Do you ever get the feeling you are in a circus when your wireless carrier is trying to fix your problem? Dial one if you want to talk to the clown, dial 2 if you want to talk to the juggler, when all they want is your money and you to buy a new phone.  Somehow all the freaks make it work and provide an entertaining show.  I am still fascinated why carriers haven't been more aggressive about asking where their customers don't receive good cell phone coverage.  It takes almost 30 minutes to submit a coverage problem to your carrier.

The definition of "Circus": a frenetic disorganized (and often comic) disturbance


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