The problem is actually going to get worse Steve as more and more people are competing for cell phone tower access. Cell phone towers can only handle 10% of the data traffic compared to voice traffic. The only way to solve this today is to distribute the load onto smaller and smaller mini cell phone towers that are called femtocells. AT&T thinks the problem can be improved for customers selling a 3G Microcell. AT&T also thinks the iPhone has deficiencies in the batter life and phone switching capabilities. This requires Apple customers to purchase another device if they want to improve cell phone reception in their phone or the office. I am surprised that AT&T is not selling these devices in the Apple stores as they would be flying off the shelves.
Is Cell Reception Getting Worse
iPhone Battery Life is AT&T's Biggest Problem
AT&T Customers Will Soon Be Happy