X Account Hacked and Locked Behind Authenticator App

My X Account @SolarEnergyMaps Was Hacked and Locked by an Authenticator App — 10 Days Later, Still No Help

Ten days ago, my X (formerly Twitter) account was hacked. The attacker added an authenticator app I don’t control, changed the email address, and effectively locked me out of my own account. Despite filing multiple support requests, I still haven’t received a single response from X customer service. This ongoing silence is frustrating and deeply concerning.  

How the Hack Happened

The attack occurred without warning. I was logged out of my account, and when I attempted to log back in, I was prompted for a two-factor authentication (2FA) code from an app I had never set up. It was clear that the hacker had enabled a new authenticator app and locked me out completely.

The Recovery Process (Or Lack Thereof)

I followed the official protocol:

• Submitted the X Account Access Form
• Detailed my account handle, original email, and the nature of the hack
• Requested assistance specifically because I could not generate the 2FA codes

I have filed several emails and support tickets without any response. Not even an automated confirmation. It feels like I'm shouting into a void.

Why This Is a Big Problem

• 🔒 Lost Access to Important DMs and History: Years of communication, followers, and posts are now out of reach.
• 📉 Business Impact: If your account is tied to your brand or business, the loss can result in lost revenue or reputation damage.
• ⛔ No Clear Support Channel: X offers no phone number, no live chat, and no guaranteed response timeline.

Is There Any Way to Escalate?

Currently, there are limited options to escalate the issue:

• Re-submit the form using a different email address
• Tag @XSupport publicly in a post explaining your situation (results may vary)
• File a complaint with the FTC if your account is tied to business or financial activity

Protecting Yourself in the Future

This experience has been a wake-up call. To protect your online presence, consider:

• Using strong, unique passwords with a password manager
• Setting up 2FA yourself before hackers can
• Linking your account to a backup recovery method (phone/email)

Conclusion: X Needs Better Support

It’s unacceptable that users with legitimate, documented hacking cases can be ignored for more than 10 days. While X claims to support free speech and online expression, the complete lack of customer service for hacked users is alarming.

If you're facing the same issue, you’re not alone. Unfortunately, right now, all we can do is keep submitting forms and hope for a response that may never come.

Have you had a similar experience? Share your story, tag @XSupport, and help raise awareness about the need for reliable support on one of the world’s biggest platforms.

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How Long Does It Take To Become An Ethical Hacker?

Becoming an ethical hacker, also known as a white-hat hacker, involves acquiring a solid understanding of computer systems, networking, and security principles. The time it takes to become an ethical hacker can vary based on several factors, including your existing knowledge and experience, the level of expertise you aim to achieve, and the resources you have available for learning. However, here is a general outline of the typical path:

Foundational Knowledge (3-6 months): Start by gaining a strong foundation in computer networks, operating systems, programming languages (such as Python, C++, or Java), and basic security concepts. This period can vary depending on your prior experience and dedication to learning.

Security Fundamentals (6-12 months): Dive deeper into cybersecurity and gain a comprehensive understanding of concepts like encryption, secure coding practices, web application security, vulnerability assessment, and penetration testing methodologies.

Specialization (1-2 years): Choose a specialization within ethical hacking based on your interests and career goals. Some common specializations include network penetration testing, web application security, wireless security, or mobile application security. Focus on acquiring in-depth knowledge and hands-on experience in your chosen area.

Certifications (optional, but recommended): While not mandatory, certifications can enhance your credibility and demonstrate your expertise to employers. Some popular certifications for ethical hackers include Certified Ethical Hacker (CEH), Offensive Security Certified Professional (OSCP), and Certified Information Systems Security Professional (CISSP).  Here is a place where you can learn. Cyber security Company Cyrex Tech. 

Practical Experience (ongoing): Gain practical experience by working on real-world projects, participating in bug bounty programs, or joining capture-the-flag (CTF) competitions. Hands-on experience is crucial for building your skills and understanding how to apply your knowledge in real-world scenarios.

It's important to note that becoming an ethical hacker is an ongoing learning process due to the constantly evolving nature of cybersecurity. Staying updated with the latest threats, vulnerabilities, and defense techniques requires continuous education and self-improvement.

Remember that ethical hacking involves legal and ethical boundaries. Always ensure you are following applicable laws, obtaining proper authorization, and conducting your activities with integrity and professionalism.

How to become an ethical hacker without a degree? 

While a degree can be helpful, it is not necessarily a requirement to become an ethical hacker. Many successful professionals in the field have gained their skills and knowledge through self-study and practical experience. Here are some steps you can take to become an ethical hacker without a degree:

Self-Study: Take advantage of the vast array of free and paid online resources available to learn about computer networks, operating systems, programming, and cybersecurity. Explore tutorials, online courses, blogs, forums, and YouTube channels dedicated to ethical hacking and cybersecurity.

Online Courses and Training: Enroll in reputable online courses and training programs specifically designed for ethical hacking. Platforms like Coursera, Udemy, and Cybrary offer courses ranging from beginner to advanced levels. Look for courses that cover topics such as network security, penetration testing, and ethical hacking methodologies.

Practice on Virtual Labs: Set up a virtual lab environment using platforms like VirtualBox or VMware to practice your skills in a safe and controlled environment. Experiment with different operating systems, networks, and security tools. Practice techniques like vulnerability scanning, penetration testing, and secure coding.

Capture-The-Flag (CTF) Challenges: Participate in CTF challenges and competitions. CTFs are designed to simulate real-world hacking scenarios and provide opportunities to solve security-related puzzles and challenges. Platforms like HackTheBox, TryHackMe, and OverTheWire offer CTF challenges for beginners and advanced users.

Build a Portfolio: Document your learning journey and practical experiences by building a portfolio. Include details about the projects you have worked on, any vulnerabilities you discovered and reported, and any certifications you have obtained. A strong portfolio can demonstrate your skills and expertise to potential employers or clients.

Networking and Community Involvement: Engage with the cybersecurity community by attending meetups, conferences, and workshops. Connect with professionals in the field through online forums and social media platforms like LinkedIn and Twitter. Networking can provide valuable insights, mentorship opportunities, and even job leads.

Remember, ethical hacking requires a strong sense of ethics, professionalism, and respect for the law. Always ensure that you are engaging in legal and ethical activities, obtaining proper authorization, and respecting privacy and confidentiality.