How to Buy a Femtocell or Small Cell in 2025

The term femtocell might sound outdated in 2025, but the concept remains important. Back in 2010, carriers promoted femtocells as consumer devices to fix poor indoor coverage. They were small plug-and-play cellular base stations that connected through your broadband to improve mobile service inside a home or office. Fast forward to today, and femtocells have evolved into what the industry now broadly calls small cells, a category that includes pico and microcells, in-building systems, and carrier-managed nodes. Even though the name changed, the purpose is still the same: providing stronger, more reliable coverage where towers and macro networks fail.

What Femtocells and Small Cells Do

Modern small cells are far more advanced than the femtocells of the 3G and early 4G era. They connect through broadband backhaul, support 4G LTE and 5G, and integrate directly with carrier networks. Unlike signal boosters, which merely amplify a weak signal, femtocells and small cells generate a licensed radio signal of their own tied to a carrier’s spectrum. This is why they require carrier authorization and regulatory compliance. The Federal Communications Commission (FCC) has made clear that only certified devices can be used legally, and installing rogue base stations is prohibited.

What Changed Since 2010

A big change since 2010 is that carriers rarely sell or give away consumer femtocells anymore. AT&T, Verizon, and Sprint once mailed them to customers for free or a small fee, but those programs have been phased out as networks improved and 3G was shut down. Today, small cells are typically deployed by carriers themselves in partnership with building owners, neutral-host providers, or enterprise vendors. If you’re a homeowner with weak signal, you’ll likely be directed to use Wi-Fi calling, a certified LTE network extender, or a signal booster that complies with FCC rules. Verizon, for instance, still offers a 4G LTE Network Extender that connects through your internet connection and provides improved indoor service.

Femtocell vs Booster vs Small Cell in 2025

Feature	Femtocell (Legacy / Extender)	Signal Booster	Small Cell (Modern)
What It Does	Creates its own cellular signal over licensed spectrum via broadband backhaul	Amplifies an existing weak signal from a tower	Provides carrier-authorized 4G/5G coverage indoors via broadband or fiber
Who Provides It	Carrier (e.g., Verizon LTE Network Extender)	Consumer electronics brands (WeBoost, SureCall, etc.) but must be FCC-approved	Carriers, neutral-host providers, enterprise vendors (e.g., Ericsson, Nokia, CommScope)
Network Support	LTE, limited 5G support; older 3G/4G versions discontinued	LTE and some 5G bands; many 5G mid-band and mmWave frequencies are not supported	Full LTE and 5G (low-band, mid-band, some mmWave depending on carrier and deployment)
Typical Users	Residential customers with poor indoor coverage and broadband internet	Rural or suburban homes, vehicles, small businesses needing stronger tower signal	Enterprises, campuses, stadiums, hospitals, airports needing robust indoor coverage
Coverage Area	Small (1–2 rooms up to a house)	Small to medium (1 room to large house, vehicles)	Medium to large (buildings, venues, entire campuses)
Capacity	16–32 devices	Depends on booster type (single or multiple users)	Hundreds to thousands of devices simultaneously
Cost	$200–$400 (carrier-specific)	$300–$800 (consumer purchase)	Enterprise-level investment, often carrier-subsidized or neutral-host financed
Regulatory Issues	Must be authorized by the carrier and FCC	Must be FCC-certified and registered with carrier	Deployed and managed by carriers or authorized vendors only

Carrier Support and Compatibility

When considering whether you can buy or deploy a small cell in 2025, the first thing to check is whether your carrier supports it. Carrier approval is essential, because the device must authenticate with the mobile network and operate on licensed spectrum. Next, you need to confirm that the hardware supports the correct frequency bands for your area. Many newer 5G bands, especially mid-band and millimeter-wave frequencies, are restricted and cannot be boosted or replicated by consumer hardware. If the device doesn’t align with your carrier’s network bands, it will be useless.

Broadband Backhaul Requirements

Another key consideration is backhaul. A femtocell or small cell requires a broadband connection with sufficient capacity and low latency. Think of it as routing calls and data through your internet instead of the tower. If your broadband is slow or unreliable, the small cell won’t perform well. Installation is generally simple for residential extenders but may require IT support for enterprise deployments. Commercial buildings and campuses often use neutral-host small cells or distributed antenna systems (DAS) that allow multiple carriers to share infrastructure, reducing cost and complexity.

Coverage and Capacity

Coverage area and capacity are also important factors. A home femtocell or extender might cover a few rooms or a small house, serving up to 16 or 32 devices at once. An enterprise small cell can handle hundreds of simultaneous connections and cover large office spaces. For massive venues like airports, stadiums, or hospitals, carriers install clusters of small cells or radio dot systems to ensure seamless coverage.

What You Can’t Buy Today

It’s also important to understand what you can’t buy in 2025. Off-the-shelf femtocells for general consumer use are almost nonexistent. Carriers control the market, and most deployments are enterprise-driven. You also won’t find devices that give you unauthorized access to 5G spectrum. While Wi-Fi has absorbed much of the indoor coverage role for consumers, femtocells and small cells remain a backbone technology for operators in places where Wi-Fi alone is not sufficient.

Residential Options in 2025

For homeowners struggling with dead zones, the main options are Wi-Fi calling, carrier-provided LTE extenders, or FCC-approved signal boosters. Boosters are different from femtocells because they do not generate a licensed signal; instead, they amplify an existing weak one. They work well in rural or fringe areas but cannot support every band, especially newer 5G channels. The FCC maintains strict rules for boosters, including registration with your carrier and the requirement to only use approved models.

Business and Enterprise Solutions

For businesses, the best route is working with your carrier or a neutral-host provider to deploy an in-building solution. This ensures compliance, reliability, and support for multiple carriers. These systems often integrate with fiber backhaul and require site surveys, zoning approvals, and coordination with property management. Although more expensive than a consumer femtocell, they provide robust performance and are scalable for future upgrades.

Conclusion

Ultimately, buying a femtocell in 2025 is less about shopping for a device online and more about coordinating with your carrier or an infrastructure vendor. If you are a residential customer, check if your carrier still offers network extenders or if an approved booster will solve your problem. If you are a business or property owner, explore carrier-managed small cells or neutral-host systems. Remember that the wrong choice can create interference, violate FCC rules, and waste money. The femtocell is not dead, but it has matured into part of the broader small cell ecosystem. Consumers today have fewer direct purchase options, but carriers and vendors offer more powerful, scalable, and compliant solutions than ever before. Indoor coverage challenges remain common, but the path to solving them has evolved from do-it-yourself gadgets to carrier-integrated infrastructure. Before you buy or deploy, make sure your choice aligns with your carrier’s network, supports the right bands, and follows FCC rules. That way, you’ll maximize your investment and enjoy reliable service indoors in 2025.

SiriusXM Coverage Map & Service 2025

Report SiriusXM Radio Reception Problems

See SiriusXM's Coverage Map

SiriusXM Radio Coverage, Technology, and Service in 2025

SiriusXM has evolved from a niche satellite radio experiment into one of the largest subscription-based audio services in North America. Since its merger in 2008, the company has expanded beyond cars to smartphones, smart speakers, and streaming platforms, while maintaining its unique hybrid satellite and repeater broadcast system. In 2025, SiriusXM is still a powerful option for drivers, commuters, and listeners who want curated content and national coverage that traditional FM or streaming apps cannot always deliver. This article provides a comprehensive update on how SiriusXM works today, its coverage footprint, the latest satellite fleet developments, tips for improving reception, pricing changes, and how it competes in a streaming-first world.

How SiriusXM Works

SiriusXM operates on a hybrid model that combines satellites and terrestrial repeaters. The satellites transmit audio signals across the continent, while repeaters help fill in coverage gaps in urban areas. Radios automatically switch between the two signals depending on strength and availability. This design allows SiriusXM to provide coast-to-coast service on highways, in rural areas, and across much of Canada and Puerto Rico.

When driving in open areas, the signal comes directly from orbiting satellites. In dense cities where tall buildings block the sky, ground repeaters keep the signal alive. The switch between sources is designed to be seamless, but in practice there can still be interruptions in certain environments. Parking garages, long tunnels, or narrow downtown streets surrounded by skyscrapers remain challenging.

Satellite Fleet and Upgrades

A major difference between 2008 and 2025 is the modernization of SiriusXM’s satellite fleet. The company has steadily retired older satellites and launched more advanced models. In 2025, SXM-9 and SXM-10 are now active, replacing aging spacecraft while boosting reliability. SXM-10 officially began service in August 2025 after successful testing.

Older satellites such as XM-5, Sirius FM-5, FM-6, and SXM-8 are still part of the constellation, though some are now backups. Looking forward, SXM-11 and SXM-12 are scheduled for launch in 2026 and 2027, ensuring long-term coverage and redundancy. These upgrades reduce the chances of service blackouts, improve coverage at the edges of the continental footprint, and increase reliability during periods of high demand.

This satellite refresh matters because SiriusXM still depends on physical broadcast infrastructure, unlike pure streaming competitors. Maintaining a robust constellation ensures customers get the uninterrupted service they expect while driving cross-country or listening in remote areas.

Coverage Footprint

SiriusXM’s coverage spans nearly all of North America, including the contiguous United States, most of Canada, and Puerto Rico. Unlike FM and AM radio, the signal does not fade gradually over distance; it remains clear as long as there is a direct path to the satellites or access to repeaters. This is one of the biggest advantages for drivers who spend hours on highways or in rural areas where traditional stations do not reach.

Strong Coverage Zones

Coverage is most reliable on major interstates, suburban regions, and cities with repeater networks. These areas enjoy strong, consistent service whether you are commuting or road-tripping. SiriusXM is especially popular with long-haul truckers, RV travelers, and rural residents who may not have consistent cell service for streaming.

Problem Areas

Even with improvements, some dead zones remain. Long tunnels, underground parking, and dense forests can interrupt the signal. In cities with tall buildings, radios may stutter as they rapidly switch between satellite and repeater signals. Reception can also vary depending on how well the vehicle’s antenna is placed and whether it has a clear view of the sky.

Improving SiriusXM Reception

Although SiriusXM has improved coverage, users still face occasional dropouts. The good news is that many reception issues can be minimized with simple steps:

1. Keep software up to date – Many radios receive firmware updates that improve how they handle signal transitions.

2. Check antenna placement – A roof-mounted antenna with an unobstructed view provides the best performance. Accessories like roof racks or metal panels can block the signal.

3. Avoid interference – If your vehicle is surrounded by tall structures or parked under metal roofing, the antenna may not lock onto a signal. Moving even a few feet into the open can restore reception.

4. Monitor signal strength – Many SiriusXM radios display separate indicators for satellite and repeater signals. Watching these can help you troubleshoot whether the issue is weak satellite coverage or repeater interference.

5. Consider add-ons – For home setups, outdoor antennas placed on rooftops or balconies provide stronger, more consistent reception than small indoor units.

Programming and Content in 2025

One of the biggest draws of SiriusXM has always been its unique programming. In 2025, the service continues to offer hundreds of channels spanning music, talk, sports, comedy, and exclusive content. Unlike streaming platforms, SiriusXM often secures exclusive deals with artists, celebrities, and sports leagues to differentiate itself.

A recent example is the launch of Maximum Metallica, a dedicated 24/7 channel featuring the band’s music, interviews, and live performances. Special event channels, limited-run stations, and genre-focused programming remain a core part of SiriusXM’s identity. Beyond music, the company continues to invest in talk radio, news, and live sports broadcasts that are not easily replicated on Spotify or Apple Music.

SiriusXM also integrates its satellite content with streaming. Subscribers can use the SiriusXM app on phones, smart speakers, or connected TVs, allowing them to pick up where they left off in the car. Exclusive podcasts and on-demand shows further blur the line between traditional satellite broadcasting and digital streaming.

Pricing and Subscription Policies

In March 2025, SiriusXM raised prices on many of its subscription tiers, including its popular Platinum and Music & Entertainment plans. While the increases were modest, they reflect the company’s need to balance satellite infrastructure costs with content licensing fees. Importantly, lifetime subscribers remain unaffected by these changes, continuing to enjoy service under their original agreements.

One of the biggest consumer issues in recent years has been the difficulty of canceling SiriusXM. Customers complained that the company made it far easier to sign up than to cancel. In 2024, a New York court found SiriusXM in violation of consumer protection laws. As of January 2025, new federal rules require subscription services to provide a “click-to-cancel” option, making cancellation as simple as signup. This is forcing SiriusXM to modernize its customer service practices.

Competition in the Streaming Era

SiriusXM is no longer competing only with terrestrial radio. Spotify, Apple Music, YouTube Music, and podcasts dominate the audio landscape. Unlike these services, SiriusXM positions itself as a curated audio brand rather than an open library. The strength of its model is live sports coverage, exclusive talk personalities, genre-specific stations, and nationwide car integration.

Streaming giants excel at on-demand personalization, but SiriusXM thrives on curation, live events, and accessibility in vehicles without cell service. By expanding into apps and smart speakers, the company is adapting to modern listening habits while still leveraging its satellites as a unique asset.

Outlook for the Future

The future of SiriusXM depends on how well it integrates satellite and streaming into a single seamless platform. The launch of SXM-11 and SXM-12 in the next two years will further stabilize coverage. Meanwhile, the app-based expansion ensures SiriusXM remains relevant even for users who rarely tune in from a car.

In 2025, SiriusXM continues to balance tradition with innovation. It offers national radio service where FM cannot reach, while also competing head-to-head with global streaming apps. For users who value uninterrupted road trip music, live sports, exclusive content, and curated programming, SiriusXM remains a strong choice.

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Why U.S. Broadband Is Expensive in 2025

Why Is Broadband So Expensive in the U.S.? Updated for 2025

Broadband internet remains one of the most critical utilities in American households, yet it is also one of the most expensive compared to other developed nations. While the U.S. has made progress in expanding high-speed access and lowering the inflation-adjusted cost of certain technologies like fiber, many of the same systemic issues from 2010 remain in play in 2025. Understanding why broadband is so expensive requires examining a mix of market structure, regulatory policy, infrastructure costs, and consumer behavior. At the same time, a new wave of competition and government investment may finally shift the balance in favor of consumers.

The Current Broadband Cost Landscape

As of 2025, U.S. households spend about $164 billion annually on cable and internet services, with average monthly bills of $121. Standalone broadband averages around $77 per month, though some estimates place the large ISP average closer to $94. Adjusted for inflation, fiber internet has become far more affordable over the past decade, dropping nearly 40% in real terms since 2015. Still, broadband in the U.S. remains more expensive than in many other developed countries. Cost-per-megabit measures show Americans paying roughly $0.45 per Mbps, significantly higher than parts of Europe and Asia.

Global Broadband Pricing Comparison (2025)

Country/Region	Avg Monthly Price (USD)	Avg Speed (Mbps)	Cost per Mbps (USD)	Notes
United States	$77–94	250+	~$0.45	Prices vary by region; limited competition in many areas
United Kingdom	$40–50	200+	~$0.20	Strong fiber rollout, better competition
South Korea	$25–30	500+	~$0.06	World leader in affordability and speeds
Japan	$35–40	400+	~$0.09	Dense urban networks lower per-user costs
Germany	$45–55	200+	~$0.22	Competition growing but prices still higher than Asia
Canada	$70–85	200+	~$0.35	Similar structural issues as U.S., large rural gaps
Australia	$55–65	150+	~$0.30	National Broadband Network improved access
India	$10–15	100+	~$0.05	Extremely low cost per Mbps, strong mobile broadband
Brazil	$20–25	100+	~$0.08	Rapid fiber expansion lowers costs

Key Takeaway: The U.S. remains one of the most expensive countries for broadband relative to speed and cost per Mbps. Asian markets like South Korea, Japan, and India deliver far better value, while Europe generally outperforms North America thanks to stronger competition and public investment.

Limited Competition and Local Monopolies

One of the most enduring reasons for high prices is the lack of meaningful competition. Most Americans have access to only one or two high-speed providers, typically a cable company and perhaps a DSL or fiber operator. In rural areas, choices can shrink to a single company. Without true competition, providers have little incentive to lower prices or improve service quality. Market concentration allows ISPs to maintain high margins while advertising “upgrades” or bundling services that many consumers do not need.

Infrastructure Costs and Deployment Barriers

Deploying broadband infrastructure is expensive and complex. Running fiber requires trenching, pole attachments, and navigating local zoning laws. Rural deployment is especially costly, as providers must cover long distances with relatively few customers. This drives up per-user costs and discourages investment. To address this, the FCC in 2025 introduced new rules designed to reduce infrastructure barriers, streamline pole-attachment processes, and accelerate deployment approvals. Congress is also considering legislation to exempt smaller broadband projects from environmental and preservation reviews to cut red tape.

Regulatory and Policy Uncertainty

Policy plays a significant role in broadband costs. For decades, regulators have struggled to keep pace with rapidly changing technology. The FCC’s authority over broadband has been contested repeatedly. In early 2025, a federal appeals court struck down the FCC’s net neutrality rules, ruling the agency does not have authority to regulate broadband as a utility. Meanwhile, the Universal Service Fund, which subsidizes rural broadband access, was challenged in court before being upheld by the Supreme Court in June 2025. These ongoing battles create uncertainty for providers and investors, often delaying or complicating efforts to expand service.

Bundling, Cross-Subsidies, and Hidden Fees

Broadband pricing is rarely straightforward. Many ISPs advertise teaser rates that last 12 or 24 months before spiking by $20 to $40. Hidden charges such as modem rentals, broadcast fees, sports surcharges, and activation fees inflate bills far beyond the advertised price. Bundles of internet, TV, and phone services lock customers into higher overall costs, even as cord-cutting makes standalone broadband more appealing. This pricing opacity has been a major driver of consumer frustration for more than a decade.

Digital Divide and Equity Issues

Perhaps the most concerning aspect of broadband pricing is its unequal impact. Lower-income and rural households face higher costs and fewer options. Providers are more likely to invest in wealthy, dense areas, leaving disadvantaged neighborhoods with slower speeds and more expensive plans. A 2023 study found that broadband plan value varies dramatically within the same city, with poorer areas often receiving worse deals. Federal programs such as the Broadband Equity, Access, and Deployment (BEAD) Program, funded through the Bipartisan Infrastructure Law, aim to address this by financing new networks in underserved communities. However, deployment takes time, and many Americans still lack affordable options in 2025.

New Market Dynamics Emerging in 2025

Despite these challenges, several positive trends are reshaping the broadband market:
Fiber expansion: Municipal and open-access fiber networks are spreading, allowing multiple ISPs to compete over shared infrastructure. This often lowers prices and improves service quality.
Fixed wireless growth: 5G home internet services from T-Mobile, Verizon, and regional carriers are now widely available, offering competitive plans around $50–$60 per month with no hidden fees.
Satellite improvement: Starlink and new satellite competitors have reduced costs and improved speeds, providing 150 Mbps or more for $90–$120 monthly. This is a breakthrough for rural communities.
State affordability mandates: Some states, such as New York, require ISPs to offer $15–$20 plans for qualifying low-income households, though providers sometimes push back. AT&T even withdrew its 5G home service from New York citing regulatory burdens.
Falling prices in select markets: In May 2025, average home internet prices declined 3.1% year-over-year, even as inflation rose. This reflects growing competition between wireless carriers and cable operators.

Consumer Impacts and Practical Guidance

For consumers, navigating broadband pricing in 2025 requires strategy and vigilance. While options have improved, the reality is that many households are still paying more than they should. Below are key tactics:

Compare Providers Carefully

Always check the FCC’s updated broadband map to see all providers at your address. Many consumers assume they have one choice when in fact new fixed wireless or satellite options are available.

Watch Out for Promotions

Promotional prices are temporary. Set reminders to renegotiate or switch when your rate is about to increase. ISPs often match competitor rates if you call their retention departments.

Avoid Hidden Fees

Equipment rental alone can add $15 monthly. Buying your own Wi-Fi 6E or Wi-Fi 7 router pays for itself in a year. Always review bills for surcharges and dispute questionable fees.

Use Subsidy Programs

Even though the Affordable Connectivity Program expired in 2024, many states now have replacement subsidies. Municipal networks and nonprofits also provide discounted access for qualifying households.

Explore Wireless and Satellite

Fixed wireless and modern satellite services are now viable alternatives to cable in many areas. Their transparent pricing and lack of hidden fees make them attractive options.

Bundle with Caution

Only bundle services you actually use. Cord-cutters often save money by paying for broadband alone and choosing their own streaming subscriptions.

Support Community Networks

Open-access and municipal fiber projects are expanding with federal BEAD funding. These networks often bring competition where none existed, reducing costs for everyone.

Negotiate Like a Pro

Call your provider’s retention line with competitor offers in hand. Ask not just for discounts but also for free upgrades or waived fees.

Monitor Your Usage

Many households pay for gigabit service but never use more than 200 Mbps. Testing your speeds may reveal you can downgrade to a cheaper plan without sacrificing performance.

Price Trends and Projections

Historical data shows steady declines in broadband costs since 2015. Average monthly prices dropped from around $95 to $77 in 2025. Projections suggest prices may continue falling to $72 by 2030 as fiber expands, wireless competition increases, and government subsidies take effect. The trajectory is encouraging, but consumers must stay proactive to ensure they capture these savings.

The Outlook for 2025–2030

Looking forward, several forces will shape the future of broadband costs. More competition from fixed wireless, satellite, and municipal fiber will put downward pressure on prices. Federal and state subsidies will expand access in underserved areas. Regulatory reforms may simplify deployment and reduce costs for providers. Meanwhile, technological advances such as Wi-Fi 7 and 6G will further improve consumer experience. By the end of the decade, the hope is that broadband will become both more affordable and more equitable, closing the digital divide that has plagued the U.S. for decades.

Bottom Line

Broadband in the United States is expensive because of limited competition, high infrastructure costs, policy uncertainty, and inequitable deployment practices. While consumers have more tools and choices in 2025 than ever before, they must remain vigilant to avoid hidden fees and inflated bills. At the same time, policymakers and providers are beginning to deliver meaningful changes through expanded fiber, fixed wireless, and satellite competition. If these trends continue, broadband in 2030 may look very different from the costly and frustrating market Americans have endured for the past two decades.

Which Carrier Has Fewest Dropped Calls?

When choosing a mobile carrier, reliability is a top priority for most users. Dropped calls can disrupt conversations, hinder productivity, and frustrate customers. In this guide, we’ll explore which carrier offers the fewest dropped calls, based on the latest data and industry insights.

Factors Affecting Dropped Call Rates

Dropped call rates depend on several factors:

1. Network Coverage: A robust network with nationwide coverage reduces the likelihood of dropped calls.
2. Technology: Carriers with advanced infrastructure, like 5G and enhanced LTE, often experience fewer call interruptions.
3. Congestion: Overcrowded networks can lead to more dropped calls, especially during peak hours.
4. Geography: Urban areas typically have better coverage than rural or remote locations.

Comparing Dropped Call Rates Among Major U.S. Carriers

The four leading U.S. carriers—Verizon, AT&T, T-Mobile, and UScellular—consistently compete for the title of the most reliable network. Here’s how they compare:

1. Verizon

• Strengths: Known for excellent coverage in urban, suburban, and rural areas.
• Performance: Verizon often ranks as the carrier with the fewest dropped calls, thanks to its extensive network infrastructure and reliability in remote locations.

2. AT&T

• Strengths: Offers strong coverage, especially in metropolitan areas, with a rapidly expanding 5G network.
• Performance: AT&T boasts low dropped call rates and is a close competitor to Verizon in terms of reliability.

3. T-Mobile

• Strengths: Leading in 5G availability and speeds, T-Mobile excels in urban and suburban regions.
• Performance: While call reliability is strong in cities, rural coverage can sometimes result in higher dropped call rates compared to Verizon or AT&T.

4. UScellular

• Strengths: Provides localized coverage in specific rural areas where larger carriers may struggle.
• Performance: Dropped call rates can vary significantly depending on the region.

How to Reduce Dropped Calls

Even with a reliable carrier, occasional dropped calls can occur. Here are tips to minimize interruptions:

• Switch to Wi-Fi Calling: In areas with weak cellular coverage, Wi-Fi calling can ensure uninterrupted communication.
• Check Coverage Maps: Review carrier coverage maps to ensure strong service in your area.
• Upgrade Your Device: Older devices may struggle to connect to newer networks, leading to more dropped calls.
• Monitor Network Congestion: Avoid making calls during peak hours if possible.

The Verdict: Which Carrier Is Best for Dropped Calls?

Studies and user surveys frequently place Verizon at the top for having the fewest dropped calls. However, AT&T and T-Mobile are strong contenders, particularly in areas where their coverage excels. Your choice should depend on your location, usage habits, and network preferences.

For more detailed insights into coverage and dropped call rates in your area, explore Cell Phone Coverage Maps for a data-driven approach to choosing the best carrier for your needs.

By prioritizing a reliable network, you can stay connected without the frustration of dropped calls. Choose wisely and enjoy seamless communication!

Why I Am Dropping Frontier TV: Commercial Interruptions During Live Hockey Games

As a dedicated hockey fan, there's nothing quite like the adrenaline rush of watching a live game. The thrill of seeing your favorite team battle it out on the ice, the tension in close matches, and the pure excitement of a last-minute goal are experiences that are irreplaceable. Unfortunately, my time with Frontier TV has marred these moments, and I’ve reached my breaking point with interruptions on TNT and ESPN during the Stanley Cup Finals.

Coverage Map Audits Are Needed

Coverage map audits are indeed necessary to ensure accuracy, transparency, and accountability in the cell phone industry. 

Why all the Lies About Cell Phones On Airplanes?

Using Cell Phones on Airplane Myth

Why Won't Wireless Carriers Admit Coverage Problems?

Does Admission of Guilt = Class Action Lawsuits?

There can be several reasons why wireless carriers may be hesitant to openly admit problems with their network coverage or services:

Skiing In A Dead Zone is Not Safe

Skiing this weekend I experienced some spotty coverage in Colorado at a few ski resorts. Skiing in such an area can indeed pose certain risks and challenges. Here's why:

Emergency Communication: In the event of an accident or emergency, having access to a reliable means of communication is vital. If you're in a dead cell zone, you may not be able to call for help or communicate with emergency services effectively, which can hinder response times and jeopardize your safety.

Navigation and Directions: Cell phones are often used for navigation and accessing maps while skiing. Without a cell signal, you may lose access to GPS services, making it more difficult to navigate the slopes, locate specific areas, or find your way back to safety.

Group Coordination: If you're skiing with a group or friends, staying connected is important for coordination and safety. In a dead cell zone, you may struggle to communicate with others, making it challenging to regroup, share information, or seek assistance if needed.

Safety Information: Ski resorts and designated skiing areas often communicate important safety information and updates through mobile apps or text messages. In a dead cell zone, you may miss out on crucial safety announcements or warnings about changing weather conditions, closed trails, or other hazards.

To ensure your safety while skiing, it's recommended to choose skiing areas with reliable cellular network coverage. If you find yourself in a dead cell zone, take extra precautions, such as skiing in groups, staying within well-marked and familiar trails, carrying alternative means of communication (such as two-way radios), and being prepared for emergencies with a plan in place.  

Is this a safety hazard not providing cell coverage throughout the mountain? I think so. Happy skiing.

AT&T Mobility CEO Ralph de la Vega Executive Compensation

Ralph de la Vega CEO of AT&T Mobility Made $11 Million in 2010

The CEO of AT&T Mobility makes $10 million dollars per year. See the latest numbers of Ralph de la Vega's Compensation for 2010 from Forbes.  Ralph took a modest salary of $820,833 and other stock bonuses that grossed him exactly $10,894,670 in 2010.

Ralph de la Vega was the former CEO of AT&T Mobility, which is the mobile phone division of AT&T Inc. He held the position from 2007 to 2016. During his tenure, de la Vega played a significant role in expanding AT&T's wireless business, including the launch of the iPhone exclusive partnership in 2007.

Under de la Vega's leadership, AT&T Mobility experienced notable growth, expanding its network coverage, and launching initiatives such as the deployment of the 4G LTE network. He also oversaw the acquisition of Alltel's wireless assets and the integration of AT&T's wireless business with its wireline operations.  

How does this compare to his superior Randall Stephenson's executive compensation who took home $27 million in 2010.  Sounds like a wonderful Ponzi scheme to me or a house of cards that is waiting to come crashing down has also paid out $10 billion dollars of dividends to shareholders.   See the details of Ralph de la Vega's compensation in 2010. 

Salary	$820,833.00
Bonus	$0.00
Restricted stock awards	$4,000,024.00
All other compensation	$96,850.00
Option awards $	$36,513.00
Non-equity incentive plan compensation	$1,700,000.00
Change in pension value and nonqualified deferred compensation earnings	$4,240,450.00
Total Compensation	$10,894,670.00

Southwest Airlines Request A Call Back Has Major Problems

Southwest Automatic Request A Call Back Has Major Issues

For several years Southwest has had a problem with its automatic call back feature.  Instead of waiting on hold for 5, 10 or 20 minutes call customer service at their phone number 800-435-9792 it gives you the option of calling you back.  When the system does call you back and you follow the instructions to of hitting any key when " " is on the line.   It just hangs up.

I have even experimented with turning WiFi calling off on the phone and the problem still persists.  I also added the Southwest 800 number to my phone book so it wouldn't be blocked.  The reason I am writing about the problem is that apparent customer service is aware of it based on this discussion Serious Problems.  Yet nothing has been done to fix the issue in the last two years.

I assume Southwest is a problem outsourcing their call back feature to a third party telecom company.  I would like to know what telecom company is providing this service and would love to call them out also in this blog post.  Southwest always has had great customer service and this happens to be something that does not seem to be getting resolved.   I would bet AT&T and/or Verizon are providing this 8000 call back service and scamming Southwest by dropping calls and then charging them for each call.  Wouldn't put it past them to do this.  

This hangup problem has occurred with me several hundred times and it's annoying and wastes my time.  The problem seems to happen most when the wait is longer than 10 minutes.  Please chime in below under discussion and let us know if you have had similar issues with customer service.

I am also a huge fan of Southwest Airlines and think they are light years above every other airline by far.  I think their customer service is amazing when you can reach them and love their credit card point system.  Hopefully, enough people will read this post so they can do something to fix the problem.  Comments appreciated.  

Dropped Call Etiquette

How many times have you had a dropped mobile phone call and played phone tag trying to reconnect the phone call? Each time I always wonder if the person I am talking to is going to call me back or I should call them. Well, I saw this post on a Richard Wolpert's blog and think this etiquette is spot on and should be shared with the entire world . . .

If you are on a cell phone call and the call gets dropped, the proper etiquette is that that person that initiated the call in the first place calls the other one back. No dual dials. No dual voice mails. No delays to get the call going again. Its really this simple.

1. if you initiated the call and it drops you call the other person back.
2. if you received the call and it drops you just wait for the call back.

Please pass this along or forward the link to this post to everyone you know. It will save us all time and frustration.

How to Purchase More Data on T-Mobile's Not So Unlimited Data Plan?

T-Mobile's Not So Unlimited Data Plan

If you read the details of the "unlimited data plan" it says the following: Includes up to 2GB of high-speed data on T-Mobile's network instead of standard 500MB (as part of our Simple Starter plan).

T-Mobile Data Plan Usage

We called T-Mobile today in order to purchase more data since our current 2GB data plan ran out apparently.  As you can see by the chart above we don't use more than 1GB of data per month on average.  If you are traveling and using Google Maps for navigation you won't be able to very easily if they cap your plan and turn the data off.

Why am I not able to purchase another 1GB or 2GB of data?  You can't according to the customer service person I spoke with.

T-Mobile proceeds to send me survey questions over text on how easy it was to resolve the issue.  All of my responses of course were 0.  There is not solution to the problem of purchasing more data.

Here is how you find the data pass.

T-Mobile's data passes cost $5 to $10.  Here is the pricing schedule below.

Below is a Tweet and a response from T-Mobile. Apparently they have data passes that they don't seem to promote.

@DeadZones Hey there! Are you looking for our Data Passes? Check them out over here :-) https://t.co/ClmVlPidyj *MelY

— T-Mobile Help (@TMobileHelp) September 21, 2016

It might be time to consider a data plan from Republic Wireless.  Its a pre-paid data plan that will work on T-Mobile's network.  All you need is a SIM card and you can use T-Mobile same phone.

 

What Would You Rather Have: Portable Emergency Cell Tower or Defibrillator?

AT&T's Network Is Known To Cause Heart Attacks! 

AT&T (NYSE: T) made a product announcement yesterday to start selling a portable cell tower in a suitcase.  You have to laugh when you see the product because you are more likely to die of a heart attack trying to connect to the network in an emergency.  The emergency cell tower is designed to be used and deployed in a disaster scenario when there is no cellular service.  However, you are more likely to die of a heart attack being stuck in a dead zone before you are able to set up your emergency cell tower to get coverage.   This product is so dumb that you know the US Government will by buying these things in droves because AT&T will be terrifying officials with fear.  I have an idea . . . How about using some of the emergency funds to fix the cell coverage dead zones you already have?    If spectrum were more open in rural areas the private sector could solve the coverage issues themselves with products like: Solar Powered Remote Cell Towers. 

This begs the question why are they offering this if their cellular network covers 98% of the population?  This portable cell tower only covers a 1/2 mile radius and it is way overpriced. Who or what company is going to buy this for $15,000 - $45,000 depending on options?  Who is going to spend 30 minutes trying to set this up in the middle of a disaster?  How can they possibly have enough of these portable towers in place to repair their broken network when it inevitably crashes?  

Related Stories:

Emergency Vehicles Need Cell Signal Boosters

FCC Could Ban Cell Signal Boosters = Bad Idea

 

How Much is Verizon's Upgrade Fee?

Used Car Salesman at Verizon Wireless Stores

A $30 upgrade fee is ridiculous and out of principle you should leave the arrogant carrier.  A "used car salesman like experience" is what you will likely expect going into a Verizon Wireless store today.  Verizon is now charging existing customers a new $30 upgrade fee to any existing customers purchasing new mobile equipment at the discounted price with a two-year contract.  Verizon is letting some lucky customers trade in their phones to reduce the fee a bit, but how that helps will depend very heavily on what kind of user you are.   All negotiable.

Negotiation and hassle is basically what Verizon would like their customers to deal with.  Nothing is straightforward and it sounds like everything is negotiable.  Atleast that is why my wife said on her last trip to a Verizon Wireless store and that what it sounds like with the new $30 upgrade fee that is negotiable. Verizon bogus statement says:

"This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.While the upgrade fee is not unique to Verizon Wireless, most devices can be traded in with our green friendly trade-in program at verizonwireless.com/tradein as a way to save money or potentially offset the fee completely."

Senate Investigation of Carrier IQ Spyware

U.S. Senator Al Franken just sent Carrier IQ a nasty letter. Today Franken fired off a letter to Carrier IQ CEO Larry Lenhart raising questions about the company's practices and demanding answers by December 14.  Earlier this week a story was launched by Gizmodo that Carrier IQ is Secretly Recording your Mobile Phone Actions.

It appears the Carrier IQ software captures a broad swath of extremely sensitive information from users that would appear to have nothing to do with diagnostics—including who they are calling, the contents of the texts they are receiving, the contents of their searches, and the websites they visit. These actions may violate federal privacy laws, including the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act. This is potentially a very serious matter.  Read the letter below.  Click to enlarge.

Verizon Phones Suddenly Not Working

My wife's Droid phone keyboard suddenly stopped working and I am beginning to think there are other people who are having the same problem.  Typing on the keyboard is impossible and it stops after a few letters.  The arrow key does not work to go back as well.   She ran into a few friends also on Verizon and the store and it appears that they are having the same issue.  However, this time it was on a Blackberry phone.

Is Verizon making changes in their customer's settings remotely without telling customers? Is this a big conspiracy to get Verizon customer to upgrade their phone during the Holiday shopping period?  I am beginning to wonder if Verizon is tampering with their customer's phones in order to make them go into a store and upgrade.   Please share your experiences below if your phone settings are suddenly getting changed and causing technical issues.

After doing some research on Twitter it appears other customers are having similar issues.  See this Twitter search for "Verizon Phone Not Working".  

Phil Falcone of LightSquared is my Hero

Phil Falcone of Harbinger Capital Partners has invested billions of dollars into building a satellite wireless 4G network that will disrupt the the large and corrupt incumbents AT&T and Verizon who want to crush him. These incumbents are making false claims and a gross misrepresentation of facts in the marketplace. Verizon and AT&T are not competing fairly once again by using their unfair lobbying strength in Washington to create obstacles for innovation. The incumbents are using their power to stamp out a new entrant into the marketplace. Is it ironic that the chief lobbyist for AT&T and Verizon in Washington is also the head of the GPS Council? Smells like corruption and a PR spin to me.

The ridiculous drama surrounding LightSquared's attempts to launch its terrestrial/satellite network continues to unfold in the court of public opinion, and more importantly in the halls of the FCC. The corrupt FCC is in the midst of trying to decide if LightSquared should be allowed to commercially launch its satellite cell phone service. There is some minor evidence that the spectrum to be used will cause interference with commercial GPS systems that do not have proper filters. LightSquared has said that the interference issue is being caused by GPS devices not equipped with the proper filters, and in addition has filed a new spectrum plan that would see the company initially use a different chunk of its spectrum in order to reduce interference issues in the near term.

See this video on Light Squared from RCR Wireless

AT&T Steals $1 Billion from Customers in Illegal Taxes

On the heals of Verizon (NYSE: VZ) charge $93.5M in illegal taxes AT&T (NYSE:T) tops it stealing nearly 10 times more at $1B dollars.  The taxes collected were said to be in violation of the Internet Tax Freedom Act. The law bars federal, state and local governments from taxing Internet access and from imposing discriminatory Internet-only taxes such as bit taxes, bandwidth taxes, and email taxes between Nov. 1, 2003 and Nov. 1, 2014.

Of course, AT&T did not admit any wrongdoing in the Class Action case filed.  Lawyers at Midwestern law firm, Bartimus Frickleston Robertson & Gorny PC filed lawsuits in all 50 states. Robertson said that the class in the case varies in size depending upon how it is counted. He said there are roughly 29 million contracts and 49 million individual phone numbers that are covered under the class period, which runs from November 2005 to September 2010.

A federal judge in the U.S. District Court of Northern Illinois approved a proposed settlement in the case last week. According to lawyers at the Kansas law firm Bartimus Frickleton Robertson & Gorny PC, AT&T will be working with the firm to get state and local governments to repay a maximum of $956.16 million to customers.

Read more: AT&T faces $1B settlement in mobile Internet access fee lawsuit - FierceWireless

What is the Most Uncompetitive U.S. Industry?

One of the best ways to determine the amount of competition in an industry is to look at the dividend yield of the industry.  The dividend yield is usually determined by the amount of excess cash a company has left over at the end of the year less expenses.  Dividends are typically only paid by companies in industries where there is little room for growth and that have huge profit margins.  The S&P 500 average dividend yield is 1.9% and the telecom industry has a 5.3% yield.  This yield is surprisingly even higher than our highly subsidized utility industry at 4.3%.  

The telecom industry is notorious for under-investing in its infrastructure because shareholders always come before customers.  The US is way behind the rest of the World in wireless service availability and speeds.  This is the primary business reason why I think there is not enough competition in the wireless business and too much telecom corruption in the FCC.  See our wireless telecom competition chart.   The FCC mismeasures competition at a local level and does not look at macroeconomic financial issues with respect to the ability to compete.   

Both Verizon & AT&T are two of the highest dividend-paying companies on Wall Street and are threatening to consolidate an industry even more at the expense of their customers.  AT&T paid $10 billion dollars in dividends to shareholders in 2010 while competitor Verizon paid $5.4 in dividends in 2010.   Consumers who are interested in seeing more innovation should make sure that our politicians block the merger.  AT&T has plenty of spectrum and will do just fine without acquiring T-Mobile.