Does Your School Have Cell Phone Service Problems?

Do Schools Block Cell Phone Signals? 

We were interviewed today by CBS TV in Fort Lauderdale, Florida who is doing a news story on cell phone coverage in schools.  They were asking  questions about whether schools block cell phone signals in schools or whether cell coverage is just a factor of the cell phone tower being located too far from the school.  

The cell phone coverage in each school depends on a lot of factors.  

1)  Does the school block signals using a cell phone signal jammer?

2)  How far is the school from the nearest cell phone tower? 

3)  What material is the building made out of concrete, steel, wood?

4)  Are hills or trees blocking cell phone signals?

5)  Does the school allow students to make phone calls and send text messages over WiFi when a cellular signal is not present?

6)  Has the school install cell phone DAS antennas / repeaters?  

7)  Does the school have adequate WiFi coverage in every classroom and location throughout the school campus.  

Please add your comments to this story below about cell phone coverage and policies in your school.   What are you thoughts about having cell phone coverage in the school.  

Southwest Airlines Request A Call Back Has Major Problems

Southwest Automatic Request A Call Back Has Major Issues

For several years Southwest has had a problem with their automatic call back feature.  Instead of waiting on hold for 5, 10 or 20 minutes call customer service at their phone number 800-435-9792 it gives you the option of calling you back.  When the system does call you back and you follow the instructions to of hitting any key when " " is on the line.   It just hangs up.

I have even experimented with turning WiFi calling off on the phone and the problem still persists.  I also added Southwest 800 number to my phone book so it wouldn't be blocked.  The reason I am writing about the problem is that apparently customer service is aware of it based on this discussion Serious Problems.  Yet nothing has been done to fix the issue in the last two years.

I assume Southwest is problem outsourcing their call back feature to a third party telecom company.  I would like to know what telecom company is providing this service and would love to call them out also in this blog post.  Southwest always has had great customer service and this happens to be something that does not seem to be getting resolved.   I would bet AT&T and/or Verizon are providing this 8000 call back service and scamming Southwest by dropping calls and then charging them for each call.  Wouldn't put it past them to do this.  

This hangup problem has occurred with me several hundred times and its annoying and wastes my time.  The problem seems to happen most when the wait is longer than 10 minutes.  Please chime in below under discussion and let us know if you have had similar issues with customer service.



I am also a huge fan of Southwest Airlines and think they are light years above every other airline by far.  I think their customer service is amazing when you can reach them and love their credit card point system.  Hopefully, enough people will read this post so they can do something to fix the problem.  Comments appreciated.  

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