Do 50,000 people (teenagers) filling out surveys for money justify AT&T deserving the worst customer service rating from Consumer Reports? I am not trying to defend AT&T but I would argue that the Consumer Reports survey methodology is flawed. Service and coverage is a local issue and no one should trust surveys that represent .02% of the entire U.S. wireless market. They need to provide more transparency about who is filling out the survey based on this quote: "AT&T ranked the lowest in overall consumer satisfaction in 19 of the 26 surveyed cities (which), ranging from New York and San Francisco to (as FierceWireless points out) Atlanta, Cleveland, and Houston. Verizon, meanwhile, ranked first in all 26 cities in the Consumer Reports survey. Ouch."
Consumer Reports Has No Credibility in Mobile
Do 50,000 people (teenagers) filling out surveys for money justify AT&T deserving the worst customer service rating from Consumer Reports? I am not trying to defend AT&T but I would argue that the Consumer Reports survey methodology is flawed. Service and coverage is a local issue and no one should trust surveys that represent .02% of the entire U.S. wireless market. They need to provide more transparency about who is filling out the survey based on this quote: "AT&T ranked the lowest in overall consumer satisfaction in 19 of the 26 surveyed cities (which), ranging from New York and San Francisco to (as FierceWireless points out) Atlanta, Cleveland, and Houston. Verizon, meanwhile, ranked first in all 26 cities in the Consumer Reports survey. Ouch."
Related Articles:
Cisco Systems,
Compare Coverage,
Customer Service,
Verizon Wireless
Popular Posts
-
Boost Mobile Coverage Map Boost Mobile is a prepaid wireless service provider in the United States. It offers no-contract cell phone ...
-
AT&T is one of the largest wireless service providers in the United States, offering a variety of service plans and extensive covera...
-
As WiFi becomes more essential to modern homes, many people wonder how far a WiFi router should be from their sleeping area for safety and...
-
Which State Get The Most Cell Phone Coverage Complaints?
-
In the rapidly evolving world of mobile connectivity, choosing the right network provider can be daunting. With giants like Verizon, AT...
-
Cell phone service has become an indispensable aspect of daily life. From communication to accessing essential information, the reliability ...
-
Experiencing full bars on your cell phone display but no service can be attributed to several factors:
-
How to Subscribe Subscribing to Deadcellzones.com is simple: Visit the Deadcellzones.com website. Use your Google account to sign in and s...
-
Starlink, the brainchild of billionaire entrepreneur Elon Musk, is revolutionizing global broadband access using an ever-expanding network o...
-
Consumer Cellular Coverage Maps on AT&T Consumer Cellular is a prepaid wireless MVNO that operates on AT&T's & T-Mobile...