Verizon Wireless Plans and Coverage Review

Verizon Wireless is one of the largest wireless service providers in the United States, offering a wide range of mobile plans and extensive coverage across the country. Here is a review of Verizon Wireless plans and coverage:

Coverage: Verizon Wireless has a reputation for providing excellent coverage nationwide. Their network coverage extends to both urban areas and rural regions, making it a popular choice for customers who value reliable connectivity in various locations. Verizon operates on a combination of 3G, 4G LTE, and 5G networks, with 5G being the latest generation of wireless technology. The coverage and speeds offered by Verizon's networks have generally been highly regarded and widely available.

5G Network: Verizon Wireless has been at the forefront of 5G network deployment. They offer 5G coverage in select cities and continue to expand their 5G network across the country. It's important to note that 5G coverage may vary depending on your location and device compatibility.

Verizon 5G Nationwide utilizes low-band frequencies (sub-6 GHz) to provide broader coverage across the country. This type of 5G offers improved speeds and capacity compared to 4G LTE but may not deliver the ultra-fast speeds associated with higher-frequency bands. Verizon's 5G Nationwide network aims to provide a foundation of coverage, particularly in suburban and rural areas.

Verizon's LTE network covers over 99% of the US population. Verizon's 4G LTE network covers 71% of the US, making it the number one carrier in the nation. Verizon offers 5G access in 12.77% of the country. You can find Verizon's 5G Ultra Wideband network in parts of many major cities, including Los Angeles, Denver, Phoenix, Dallas, Houston, Chicago, Boston, New York, Atlanta, Miami, and Philadelphia.

Verizon 5G Ultra Wideband, on the other hand, operates on high-frequency mmWave bands. This technology provides extremely high speeds and low latency, making it ideal for densely populated urban areas. However, the mmWave signals have a limited range and can be easily blocked by obstacles like buildings or even foliage.

Verizon has been actively expanding its 5G Ultra Wideband coverage in select cities, focusing on high-traffic areas such as stadiums, airports, and downtown areas. This allows users in these locations to experience the full potential of ultra-fast 5G speeds.

Plan Options: Verizon Wireless offers a diverse selection of plans to suit different needs. They provide both postpaid (contract) and prepaid options. Their plans typically include unlimited talk and text, and data allowances vary depending on the plan. Customers can choose from plans with different data caps or go for unlimited data options.  In rural or remote areas, Verizon's coverage is generally more extensive compared to other carriers. 

Unlimited Plans: Verizon Wireless offers several unlimited plans that provide unlimited data usage. These plans may have different speed tiers, with the highest speeds available on the premium unlimited plan. It's worth noting that after a certain threshold of data usage (usually around 22GB per month), speeds may be temporarily reduced during times of network congestion.

Shared Data Plans: Verizon Wireless also offers shared data plans, where multiple lines share a pool of data. This can be a cost-effective option for families or individuals with multiple devices.

Device Selection: Verizon Wireless provides a wide range of smartphones and other devices for purchase, including popular flagship devices and budget-friendly options. They also support Bring Your Own Device (BYOD) programs, allowing customers to use their own compatible devices on the network.

Customer Service: Verizon Wireless has a reputation for good customer service and offers multiple channels for support, including online chat, phone support, and in-store assistance.

The cost of Verizon Wireless plans tends to be relatively higher compared to some other wireless service providers. However, the extensive coverage, reliable network, and available plan features make it an attractive option for customers who prioritize connectivity and need reliable service in various locations.

Plans:   Compare Verizon shared data plans. 

Finding the best cell phone coverage just got easier by comparing cell phone coverage reports from other customers. Which wireless carrier has the worst cell phone coverage?

Other Reviews:

• T-Mobile Service Plans and Coverage Review
• AT&T Wireless Service Plans and Coverage Review
• Sprint Wireless Service Plans and Coverage Review

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J.D. Power Call Quality Performance Study

I question the size, qualification and transparency of survey participants in this latest J.D. Power Call Quality study. I have many questions with regards to the relevance of the latest wireless study from a survey that only reaches 27,754 customers. The headline of the study says, "The Gap in Call Quality Performance among Carriers Narrows" when they have only surveyed .011% of the 260,000,000 million U.S. mobile phone users (Wikipedia).

The 2009 JD Power Wireless Call Quality Performance Study—Volume 1 is based on responses from 27,754 wireless customers. The study was fielded between July and December 2008. The semi-annual study measures wireless call quality based on seven problem areas that impact overall carrier performance: dropped calls; static/interference; failed connection on the first try; voice distortion; echoes; no immediate voicemail notification; and no immediate text message notification.

I would bet a large portion of the 27,754 survey participants are college students or people out of work looking to make an extra buck. Does that qualify them to take such as survey just because they have the extra time on their hands? I think this study could provide more value to consumers and carriers if they were to actually survey those customers who were actually having coverage problems in the past and could reference specific improvements in their local network. It's actually quite easy to find disgruntaled wireless customers if you simply do a Twitter search on "AT&T Coverage", "Verizon Coverage", "Sprint Coverage", "T-Mobile Coverage" or go to Deadcellzones.com. I think the big carriers need to start doing a better job of sourcing customer service information from customers and companies like DeadCellZones.com can help.

In general call quality has likely improved but where, when, on what devices and for whom? What value does that provide to consumers who are still having 3G data issues with their iPhone's etc. If you missed that latest call qualify woes for AT&T at South by Southwest Interactive in Austin see this article in CNET, Geeks depart, but AT&T's SXSW coverage sucks.

The study also reveals interesting trends on calling activity: 52% of all wireless calls are made indoors today, while only 40% of calls in 2003 were made indoors. 30% of wireless calls take place at home, 12% at work, and 10% inside other structures, such as shopping malls. In 2009, the average number of text message notifications per month is nearly 100—more than double the amount reported just 1 year ago of 47.

Nielsen Buys Telephia

I thought that Telephia was in the business of selling mobile data back to the carriers to help them improve coverage? Obviously this business model wasn't sustainable due to the consolidation of carriers from 8 to 4. Sometimes I question the future lifespan of a company like Nielsen in our "on-demand" world of Tivo's and real data downloads? Extrapolating viewer numbers based on sample data and surveys like Comscore, Alexa, Compete and Nielsen TV Set Top boxes is a scam. Actually, numbers from relevant consumers is the new model in my opinion.

Drive testing and surveying a few thousand mobile users by making direct phone calls to customers seems like another customer survey methodology that is expensive and lacks relevancy. Why don't survey companies source more qualified panelists through web sites like DeadCellZones.com where customers are actually qualified to give feedback. Most survey companies motivate panelists by giving them a reward for taking a survey. If you were a carrier concerned with buying quality customer service data would you rather purchase information from a customer that was angry or one that just wanted a reward.

Micro-targeting customers is possible with the internet and big companies still have a hard time thinking on a smaller scale. Is that a qualified or relevant customer that is worth? The fact that companies like JD Power and Telephia are the current "industry standard" for customer satisfaction is pretty scary. There are hundreds of millions of mobile customers and the fact that these companies only survey may be less than 100,000 users per year is ridiculous. My advice is to survey customers who actually have problems to help prioritize network improvements.