Why I Am Dropping Frontier TV: Commercial Interruptions During Live Hockey Games

As a dedicated hockey fan, there's nothing quite like the adrenaline rush of watching a live game. The thrill of seeing your favorite team battle it out on the ice, the tension in close matches, and the pure excitement of a last-minute goal are experiences that are irreplaceable. Unfortunately, my time with Frontier TV has marred these moments, and I’ve reached my breaking point with interruptions on TNT and ESPN during the Stanley Cup Finals.

Frontier Verizon Fios Takeover & Customers Are Suffering

Frontier Communications Takeover of Verizon Fios

Frontier Fios Availability Map

Former Verizon Fios customers are suffering big time as Frontier Communications has just destroyed the customer experience Verizon Fios customers once had.  3 weeks to install and 45 minute hold times on the phone have seems to be the common theme on social media.  Customers in Florida, Texas, and California apparently are going to be suffering for a while unless things improve fast.  Please comment below if you are experiencing the same issues.

People will be moving to Direct TV and Time Warner without a doubt in these markets.  

The customer service experience of #Frontier since Verizon #FIOS sold is horrendous @FrontierCorp @verizonfios Time Warner will benefit

— DeadZones.com (@DeadZones) May 23, 2016

@DeadZones Is there something that my team can assist you with today? ^EGS

— Ask Frontier (@AskFrontier) May 23, 2016

@DeadZones If you need assistance setting up service, please DM me the details here so I can see what's possible. Thanks -LB

— Ask Frontier (@AskFrontier) May 23, 2016

Bizarre Letter From Frontier Communications?

Every year, Frontier negotiates contracts with local TV broadcasters and national cable networks to offer their programming. Some are demanding unreasonable rate increases. Frontier is working hard to negotiate a fair deal and avoid any channel disruption by the broadcasters. We understand how important your local programming is to you and we apologize for the inconvenience.

Our goal is to deliver the highest quality in TV entertainment at the best value for your money. If any stations are removed from your lineup, Frontier will work on your behalf to return those channels to your lineup as soon as possible and at a reasonable rate.

 As always, thank you for being a Frontier customer!

UPDATE: Frontier continues negotiations with local TV broadcasters who are demanding unreasonable rate increases. Channels listed below may be removed at any time. If any of your channels are impacted, Frontier will provide further details on this page.
Dear Frontier Customer,

Frontier Billing Problems

Ever since Verizon FIOS was acquired by Frontier customers in Southern California have been experiencing massive problems.  Frontier continues to have customer billing problems.  Several customers have experienced problems with their automatically billing and notifications

Even if you have automatic billing on your account the company has not charged many customers.  Instead of notifying you that your credit card or account is past due.  Frontier simply shuts off your TV or internet service.  This has happened to several customers in the area.

To make problems worse, departments within Frontier do not talk to each other.  You first have to speak with collections and then collections send you to another department.  It often takes 5 to 10 calls just to reach the right person who knows how to turn your service back on.  It is probably the worst customer experience ever.  The amount of incompetence by customer service teams is really amazing.

Time Warner / Spectrum was hanging around our office building.  They were able to hook up internet service in less than 12 hours.  We dumped Frontier's service today after waiting 6 days for the service to come back on.

I would not be surprised to see this company go into bankruptcy or see a private equity company come in a buy them out.  The number of drastic changes that need to happen are obvious to everyone in the marketplace and their stock price reflects this.

See all the Tweets below about the problem.

Tweets about @askfrontier