Tuesday, July 12, 2016 | Broadband, dead zones, Drones, Emergency, FCC, Nokia, Text Messaging | 0 comments »
A lack of coverage can be inconvenient in the best of circumstances, but for first responders in an emergency situation it can be hazardous. A poor signal or dead zone can lead to miscommunication between first responders, and even cause casualties when the time of response is critical. However, technology can be used to bridge the gaps when necessary. Here are a few ways that emergency responders can improve reception in the field.
The FCC recommends taking the time to prepare for this type of situation, identifying your processes with communication or IT technology in advance. Take all necessary actions to protect computers and secure equipment before storms, and back up databases at key moments. There are three federal programs in the USA which can provide for call queuing. The Wireless Priority Service Program can improve connections for authorized national security or emergency preparedness mobile numbers, but these must be prioritized in advance.
Data Storage Systems
Part of advance prep is backing up databases. One potential solution is to use the power of the cloud to store data at distances away from the dead zones. If the infrastructure has failed, the cloud storage can be used as a backup. This is particularly important after the fact, when responders need access to data collected during the event. Because cloud storage can be adjusted to scale, it works in a variety of situations on the ground.
Another useful tool in dead zones is a portable mobile broadband network. Often when a natural disaster hits an area, the telecommunications networks are the first things to fall. Portable networks are one way to address this common problem. Telecom providers have been working on these portable networks which can then be used for emergency situations. For example, Nokia Networks public safety solutions includes their “broadband in a box,” which transmits its own network within a small area. It can be brought directly into the dead zone where emergency workers are travelling, so that they don’t miss out on any vital communications.
Drones are now used increasingly in the public safety sector. One area where they’re frequently used is in combating forest fires. Drones can be designed for any particularly situations, whether it’s to withstand extreme temperatures or fit in small spaces. A drone can go to areas where reception may be poor, and take high quality audio or video recordings to transmit back to the first responders. This gives the emergency responders access to real-time data before they enter the dead zone, which is useful on multiple levels. They can also be used a form of communication by hosting communication platforms. This is particularly useful in rural areas where they may not be a usual network, or in urban areas where the network has gone dead due to the disaster situation.
Technology now plays a major role in public safety, but it’s important for responders to be able to communicate in areas where there is no regular mobile service. With access to portable networks, responders can access emergency response apps, send out SMS alerts to citizens, and stay in touch with all members of the team. This can help save lives even in the most rapidly changing emergency environments.
Monday, May 23, 2016 | Customer Service, DirecTV, Frontier, Time Warner, Verzion Fios | 0 comments »
Frontier Communications Takeover of Verizon Fios
Former Verizon Fios customers are suffering big time as Frontier Communications has just destroyed the customer experience Verizon Fios customers once had. 3 weeks to install and 45 minute hold times on the phone has seems to be the common theme on social media. Customers in Florida, Texas and California apparently are going to be suffering for a while unless things improve fast. Please comment below if you are experience the same issues.
People will be moving to Direct TV and Time Warner without a doubt in these markets.
The customer service experience of #Frontier since Verizon #FIOS sold is horrendous @FrontierCorp @verizonfios Time Warner will benefit— DeadZones.com (@DeadZones) May 23, 2016
@DeadZones Is there something that my team can assist you with today? ^EGS— Ask Frontier (@AskFrontier) May 23, 2016
@DeadZones If you need assistance setting up service, please DM me the details here so I can see what's possible. Thanks -LB— Ask Frontier (@AskFrontier) May 23, 2016
Wednesday, May 11, 2016 | Android, batteries, Facebook, iPad, Mobile Apps | 0 comments »
Delete The Facebook App on Your Phone
I cannot tell you how much battery life this has saved me since I have deleted the app. Before deleting the app I tried everything from removing notifications to killing the app process on the phone. Nothing seemed to stop the app from running in the background on my Android phone. I deleted the app and phone lasts probably 50% longer even on Wifi mode.
I will continue to use Facebook but on my iPad only as a solution. I am disappointed that Facebook and Google Android have not resolved this problem as I see this problem posted all over the internet. I am curious if others using an iPhone have found similar problems with their battery life? Please post in the comments below.
Thursday, April 21, 2016 | 2G, 3G, 4G, 5G, Complaints, data, Data Congestion, dead zones, Dropped Calls, Edge, Fixing Coverage, Offload Data, Upgrades | 0 comments »
How to Search Database Dead Zones by Date?
Our database has been around for 15 years. However, we only have data from 2008-2015 on the map published as of today. You can now search the entire live database by date. See the example above.
In the future we will be logging dead zones on a month-to-month basis and selling reports to carriers who want only recent problems. However, we all know that dead zones and coverage problems can persist for a long time and that is why continue to publish the data until a carrier can confirm that the problem has been fixed.
If you are interested in reporting coverage areas that have improved please read the previous link?
Eventually we plan to publish date based heat maps of the coverage problems reported so you can see the reports evolve over time.