Carrier IQ is Secretly Recording Your Phone


If you have a newer Android phone, everything you do is being recorded by hidden software lurking inside. It even circumvents web encryption and grabs everything—including your passwords and Google queries. Worse: it's the handset manufacturers and the carriers who—in the name of "making your user experience better"—install this software without any way for you to opt-out. This YouTube video, recorded by 25-year-old Android developer Trevor Eckhart, shows how it works. This is bad. Really bad.  See details of this article first posted by Gizmodo.

 

The spying software is developed by a company called Carrier IQ. On their site, the company says they are "the only embedded analytics company to support millions of devices simultaneously, we give Wireless Carriers and Handset Manufacturer's unprecedented insight into their customers' mobile experience."

Is this the best way to track user experience, dropped calls, and coverage problems?  I think there is a better way and Deadcellzones.com has demonstrated that consumers are capable of reporting problems directly to a web site if given the resources to do it.  Carrier IQ is a well funded VC backed company that tracks billions of anonymously reported coverage problems and dropped calls by passing along this data directly to the carrier.  They receive millions of dollars per year from carriers to track this.  However, does the carrier even do anything with the data despite the reported issues?  Is this the classic "deer in headlights" problems with billions of reception problems reported?  Isn't there a better way to prioritize the problems people are experiencing? How about trying crowdsourcing coverage problems from actual customers.  Deadcellzones.com is certainly a model to start thinking about.

Related Stories:
U.S. Senate Investigation of Carrier IQ
Carrier IQ: Mobile Service Intelligence ?'s 

Verizon Phones Suddenly Not Working


My wife's Droid phone keyboard suddenly stopped working and I am beginning to think there are other people who are having the same problem.  Typing on the keyboard is impossible and it stops after a few letters.  The arrow key does not work to go back as well.   She ran into a few friends also on Verizon and the store and it appears that they are having the same issue.  However, this time it was on a Blackberry phone.

Is Verizon making changes in their customer's settings remotely without telling customers? Is this a big conspiracy to get Verizon customer to upgrade their phone during the Holiday shopping period?  I am beginning to wonder if Verizon is tampering with their customer's phones in order to make them go into a store and upgrade.   Please share your experiences below if your phone settings are suddenly getting changed and causing technical issues.

After doing some research on Twitter it appears other customers are having similar issues.  See this Twitter search for "Verizon Phone Not Working".  

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