Negotiation and hassle is basically what Verizon would like their customers to deal with. Nothing is straightforward and it sounds like everything is negotiable. Atleast that is why my wife said on her last trip to a Verizon Wireless store and that what it sounds like with the new $30 upgrade fee that is negotiable. Verizon bogus statement says:
"This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.While the upgrade fee is not unique to Verizon Wireless, most devices can be traded in with our green friendly trade-in program at verizonwireless.com/tradein as a way to save money or potentially offset the fee completely."